Office Policies

Insurance

Our office staff is always available to help you with insurance claims and paperwork if you have insurance that would be covering any portion of your orthodontic treatment.

Dental Insurance is different from medical insurance. Many patients aren’t familiar with the specifics of their dental insurance benefits. Your dental and orthodontic benefits are based on the agreement your employer negotiated with your insurance carrier. Please review the insurance benefit booklet provided by your employer to better understand the benefits they make available as part of your insurance coverage.

Not all insurance plans cover orthodontic treatment, but many do. The patient payment portion covered for orthodontic treatment varies depending on the coverage provided by your employer as well as the specifics of your orthodontic treatment needs.

Please bring your insurance card to your first appointment or consultation so that we can assist you in determining whether or not your insurance plan will help to cover the costs of your treatment.

An estimate of the amount covered by your insurance company will be provided at the time of your treatment, based on the information they provide to us. The estimate is never a guarantee of benefits or the amount that will be paid. We will file all insurance claims as a courtesy to our patients. This does not however, transfer the responsibility of your financial obligation to the insurance company. If the amount paid by the insurance company is less than or greater than the estimate, then you will be billed the difference or issued a credit on the account in the event of an overpayment.

Some companies offer Health Savings Accounts for their employees. These accounts are also available to individuals for themselves and their dependents. The plans allow for pre-tax deposits to be made to the individual’s account. The money in the account can then be used for necessary medical expenses. This means that in some cases, orthodontics can be paid for with your health savings account funds.

We participate with the following insurance companies:

Aetna Dental PPO
Aetna US Healthcare
Altus Dental
Blue Cross Blue Shield of Mass
Blue Shield of Northeastern New York
Cigna Dental PPO
Dental Benefit Providers
Delta Dental of Mass (PPO and Premier Plans)
Delta Dental Mass Public Employees Fund (Closed and Open Plans)
Delta Care

Delta Dental EPO Plan
Delta USA
Empire Blue Cross Blue Shield
Emblem Health
GHI
Guardian
MassHealth
Met Life
Principal Mutual Ins Co
Unicare
United Concordia
United Healthcare PPO Plan

Financial Policy

We understand that orthodontic treatment is a significant financial undertaking, therefore if possible we would like financial concerns not get in the way of treatment. Our goal is to provide you with affordable, high quality treatment that fits your budget.

We offer several monthly payment options with no interest or finance charges.
We accept assignment of insurance benefits.
Courtesies and discounts for family members are available.
We offer minimal to zero down payment if possible.
Our practice accepts major credit cards, insurance plans, cash, checks, CareCredit® and Springstone®.

Click on the images below to learn more about CareCredit® and Springstone®.

Appointments

In order to achieve our goal of running on schedule for you, patients are seen on by appointment only. Since most of our patients are school age, it would be impossible for us to see everyone before and after school hours. We appreciate your understanding and we will do our best to minimize any missed class time.

Beginning with the first active treatment appointment for the patient, it is not necessary for a parent to accompany the patient into the treatment room.

Our reasons for this are:

We want the patient to feel responsible for their own treatment.
They need to listen to the instructions, need to get to know us and us to know them.
Patient is more receptive and more self-expressive without a parent present.
Strange as it may seem, this is particularly true in the case of children who are of a more nervous disposition.
Should you have any questions concerning your child's treatment, please feel free to ask us, we always welcome your interest.

Tardy Appointments

We appreciate your efforts to be on time for appointments. We resolve to be on time. If we are running behind it is because we are giving every patient our best effort as we will do for you when your adjustment is being done.

Emergency Appointments

At the banding appointment every patient receives "problems and solutions" literature which should be referred to before calling the office with a problem. However, if there is any unusual discomfort, or if any of the appliances are broken and poking in the patients mouth, call the office immediately.

Keeping Scheduled Appointments

It can not be overstressed that keeping appointments as scheduled is essential to finishing treatment as timely as possible. The patient will usually be visiting our office every six to eight weeks during active treatment. Any lapses in orthodontic visits will result in extended treatment time.

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